Connectivity
| Commitment | Target | Timeline | 2025 Update |
|---|---|---|---|
| Year-over-year expansion of our advanced broadband and mobility networks to Indigenous communities within our serving areas by leveraging public-private partnership | Expand TELUS broadband networks to at least 20 Indigenous lands | 2025 | Expanded TELUS broadband networks to 50 Indigenous lands in 2025. Read more |
| New target Expand TELUS broadband networks to at least 20 Indigenous lands | 2027 |
Enabling social outcomes
| Commitment | Target | Timeline | 2025 Update |
|---|---|---|---|
| Respond to Indigenous-led pathways for meaningful change by using our world-leading technology to enable access and expand partnerships with Indigenous organizations | In partnership with Indigenous-led organizations across Canada, support 1,400 individuals in-year through Mobility for Good for Indigenous Women at Risk | 2025 | Mobility for Good for Indigenous Women at Risk expanded to Manitoba in partnership with the First Nations Family Advocate Office of the Assembly of Manitoba Chiefs and Ka Ni Kanichihk Inc. Supported over 1,400 individuals across B.C., Alberta, Manitoba, Quebec and Ontario this year. Read more |
| Engage with Indigenous communities and organizations to explore partnerships that reflect Indigenous practices and ways of being | Provide funding to Indigenous-led social, health and community programs through the Indigenous Communities Fund and the TELUS Friendly Future Foundation | Annual | Supported 105 Indigenous-led social, health and community programs and 96 Indigenous students from October 2024 to September 2025. Read more |
| Increase partnerships with Indigenous communities and organizations as part of TELUS Days of Giving | Minimum 5 per cent of corporate volunteer opportunities support Indigenous Peoples, communities and organizations | Annual | 5 per cent of corporate volunteer opportunities supported Indigenous Peoples, communities and organizations. Read more about our partnerships with the Moose Hide Campaign and Wendake First Nation. |
| Ensure inclusion of Indigenous Peoples in TELUS social purpose programs by proactively engaging Indigenous communities and organizations | TELUS Health Mobile Clinics provide care at locations specialized in serving Indigenous Peoples, using a culturally sensitive and trauma-informed approach | Annual | 60 per cent of TELUS Health Mobile Clinics provided care at locations specialized in serving Indigenous Peoples. Read more |
Cultural responsiveness & relationships
| Commitment | Target | Timeline | 2025 Update |
|---|---|---|---|
| Work with Indigenous educators to expand cultural understanding and ensure learning opportunities and resources are available and accessible | Increase understanding of our shared history from an Indigenous lens, including driving completion of the Truth & Reconciliation learning across TELUS | Annual | Over 21,500 team members have completed the Truth & Reconciliation learning program and since
2020 over 600 have participated in ‘Canadian History Through an Indigenous Lens’ with Chastity
Davis-Alphonse, Tla’amin and Tŝilhqot’in Nations. Read more |
| Elevate Indigenous voices through ongoing support of TELUS Eagles, a Resource Group for Indigenous team members | Grow the Pathways program in participants and program offerings so all Indigenous team members have the opportunity to thrive at TELUS | Annual | Along with one-to-one mentoring, Pathways has continued to offer Lunch & Learns focused on key
themes, such as leveraging AI and understanding TELUS’ internal structure. Read more |
| Partner with Carey Newman and the Canadian Museum for Human Rights (CMHR) to expand access to the Witness Blanket and amplify the educational components of the digital Witness Blanket | Launch virtual and augmented reality, completing the immersive technology rollout for the Witness Blanket program | 2025 | Completed development of the virtual reality Witness Blanket experience (watch video). The augmented reality component is on track to be
completed by the end of 2025. Read more |
| Provide culturally responsive experiences for Indigenous team members and customers in TELUS spaces | Incorporate Indigenous placekeeping within TELUS spaces in alignment with renovation projects | Annual | Indigenous placekeeping was incorporated into two spaces in British Columbia, in partnership with
the host nations: TELUS House Burnaby on Musqueam, Squamish and Tsleil-Waututh territory and the
TELUS store at Park Royal Shopping Centre in West Vancouver, which is on the Xwmelch’stn lands,
traditional territory of the Squamish Nation. Read more |
| Ensure Indigenous content creators have equitable access to TELUS Local Content programs that support and amplify local authentic storytelling | 7 per cent or more of all TELUS funded local content productions are Indigenous-led | Annual | 39 per cent of TELUS Local Content productions were Indigenous-led. |
| 10 per cent or more of production budget allocated to Indigenous content creators across Alberta and B.C. | Annual | 22 per cent of TELUS Local Content production budget was allocated to Indigenous creators. Read more |
Economic reconciliation
| Commitment | Target | Timeline | 2025 Update |
|---|---|---|---|
| Achieve Partnership Accreditation in Indigenous Relations (PAIR) certification by demonstrating sustained leadership in our commitment to working with Indigenous businesses and to prosperity in Indigenous communities | Become Bronze certified by developing policies and fulfilling targets associated with PAIR reporting | 2025 | TELUS is honoured to be the first technology company to achieve PAIR Silver
certification, bypassing Bronze after only four years in the program. PAIR is a management and reporting certification program that evaluates corporate performance in Indigenous relations at the Committed, Bronze, Silver, or Gold level. Read more |
| New target Advance to Gold certification through continuous improvement |
2028 | ||
| Explore partnerships with Indigenous-led organizations to support increased Indigenous students in Technology | Collaboratively deliver at least four initiatives per year that contribute to career exploration and skills development for secondary and post-secondary students | Annual | Four initiatives completed in collaboration with Honouring Indigenous Peoples, Indigenous Friends
Association and University of British Columbia Indigenous Business Association. Read more |
| Work to enhance participation of Indigenous businesses within our projects and operations to support year-over-year increase in Indigenous supplier spend | Deliver a minimum of quarterly sessions to foster new Indigenous business partnerships and gather feedback from current Indigenous suppliers | Annual | TELUS continues to make significant strides in Indigenous economic reconciliation through ongoing
relationship-building with Indigenous businesses. Key achievements include increasing
Indigenous-owned business spend, expanding our supplier network by 8% and connecting 5 Indigenous
businesses with strategic partners. Read more |
| Explore partnerships with Indigenous communities to develop solutions that reflect and support Indigenous practices and values | Plant a minimum of 300 hectares (600,000 trees) in partnership with Indigenous communities for land restoration projects | 2026 | Planted 500 hectares in partnership with Piikani First Nation and Blood Tribe in Alberta
and Sapotaweyak Cree Nation in Manitoba. Read more Initial target achieved one year early. A new target has been set for 2026 based on program success, reported in number of trees. |
| New target Plant a minimum of 1,000,000 trees in partnership with Indigenous communities for land restoration projects |
2026 | ||
| Invest in early stage (Seed and Series A) Indigenous-owned for-profit companies that are driving financial and social/environmental outcomes to make the world a better place | Invest 7.5 per cent of TELUS Pollinator Fund for Good in Indigenous-owned companies | 2026 | To date, 7.3 per cent of the Pollinator Fund has been invested in Indigenous-owned companies. |
| Enhance the accountability of all team members and leaders at TELUS to support retention and recruitment of Indigenous team members | Implement strategic initiatives of Indigenous Employment Strategy to support recruitment, retention, career development, cultural safety and continuous feedback | Annual | Established a Talent Acquisition prime to embed Indigenous recruitment throughout the business,
increased presence at culturally-specific career events and incorporated new artwork by First
Nations, Inuit and Métis artists into our Career Guide for Indigenous Talent. Read more |
| Incorporate Indigenous perspectives into TELUS’ data ethics strategy | Host workshops to incorporate Indigenous perspectives into responsible artificial intelligence at TELUS | Annual | Partnered with Two Worlds Consulting to gather perspectives about Indigenous Knowledge and data,
ethical data practices at TELUS, and responsible use of AI if applied to Indigenous Knowledge and
data, and published key insights. Read more |
| Partner with at least two Indigenous organizations on building data governance | Annual | Entered into a memorandum of understanding with B.C. First Nations Regional Information Governance
Centre to enhance data governance practices, in addition to ongoing collaboration with PLATO
Technologies and pipikwan pêhtâkwan on data ethics. Read more |
